lu89's Privacy Policy — Your Information Is Our Responsibility
Our full policy on how your personal information is collected, stored, used, and protected on the lu89 platform is described here.
This privacy policy applies to all users of the lu89 platform. Please read this policy carefully. By using our services, you agree to the terms of this policy. If you disagree with anything, please contact us.
Introduction & Scope
lu89 is a safe and reliable online casino and betting platform. We place the highest importance on our users' privacy and are committed to protecting their personal information. This privacy policy describes how lu89 collects and manages personal information through its website, mobile app, and all related services.
This policy applies to all lu89 users, whether they are registered members or simply browsing our site. We have drawn up this policy in line with applicable data protection regulations in Bangladesh and internationally recognised best practices.
lu89 may update this privacy policy from time to time. If any changes are made, we will post a notice on the platform and include the date of the latest update at the top of the policy. Continued use of the service indicates that you have accepted the revised policy.
What Information We Collect
lu89 collects various types of information to provide its services. This information falls into two main categories.
A. Information You Provide
When you create an account on lu89, complete a transaction, or contact us, you voluntarily provide the following information:
- Full name and date of birth (for age verification)
- Email address and mobile number
- National ID or passport details (for identity verification)
- Financial information such as bKash, Nagad, Rocket numbers or bank account details
- Messages exchanged via live chat and email
B. Automatically Collected Information
When you use our platform, the following information may be collected automatically:
- IP address and device identifier information
- Browser type, operating system, and device information
- Date and time of site access
- Pages visited, links clicked, and features used
- Information collected through cookies and similar tracking technologies
- Gaming history and betting activity information
Purpose of Data Collection
lu89 uses collected information only for the following legitimate purposes:
Service Delivery and Operations
- Facilitating account creation and management
- Processing deposit and withdrawal transactions
- Applying bonuses and promotional offers
- Providing 24/7 customer support
- Ensuring VIP program benefits
Security and Compliance
- Preventing fraud, money laundering, and other illegal activities
- Verifying age — lu89 strictly follows a 21+ policy
- Meeting applicable legal obligations
- Monitoring responsible gaming and supporting users in difficulty
Service Improvement
- Improving platform performance and user experience
- Identifying and resolving technical issues
- Planning new products and services
Communications
- Sending important account-related notifications
- Sending transaction confirmation messages
- Informing you about relevant offers with your consent
Data Storage and Security
lu89 uses internationally standard security technology to keep your information safe. Our key security measures include:
- SSL Encryption: All data transmitted between your browser and our servers is protected by SSL/TLS encryption.
- Encrypted Databases: Collected information is stored in encrypted databases, where unauthorised access is strictly prohibited.
- Access Controls: Only authorised staff may view your information, and only for specific reasons.
- Regular Security Reviews: Our security systems are regularly tested and reviewed.
- Firewalls and Intrusion Detection: Advanced technology is used to protect against cyber attacks.
We retain your information for as long as it is needed to provide services or is required to be kept under legal obligations. Even after an account is closed, some information may be retained for a defined period for legal reasons.
Data Sharing and Disclosure
lu89 never sells your personal information to third parties. However, information may be shared in the following limited circumstances:
Service Providers
We work with trusted third parties for payment processing (bKash, Nagad, Rocket, bank transfers), technical support, and other services. These parties may use information only for specified purposes under strict confidentiality agreements.
Legal Obligations
lu89 may be required to disclose information under court orders, lawful requests from government authorities, or applicable law.
Safety and Security
Information may be shared with relevant authorities to prevent fraud, cybercrime, or other harmful activities.
Business Transfers
In the event of a business merger or acquisition, user information may be transferred. In such cases, we will notify you in advance and the new entity will follow the same standard of privacy policy.
Cookies and Tracking Technologies
lu89 uses cookies and similar technologies to improve platform performance and personalise your experience.
Types of Cookies
- Essential Cookies: These are necessary for the basic functioning of the platform. They are used to maintain login sessions and manage security features.
- Functional Cookies: These help remember your preferences and settings, such as language selection.
- Analytics Cookies: These are used to analyse site usage and improve service quality.
You can control cookies by changing your browser settings. However, disabling certain essential cookies may affect platform functionality.
Your Rights
You have the following rights regarding your information with lu89:
- Access: You have the right to know what information we hold about you.
- Correction: You can request that any inaccuracies in your information be corrected.
- Deletion Request: In certain circumstances, where there is no legal obligation to retain data, you can request that your information be deleted.
- Objection to Processing: You can object to the processing of your information for specific purposes.
- Data Portability: You have the right to receive your information in a structured, readable format.
- Withdrawal of Consent: Where data processing relies on consent, you may withdraw that consent at any time.
To exercise these rights, contact our support team. We will respond to your request within a reasonable time in accordance with applicable law.
Protection of Minors
lu89 strictly provides services to those aged 21 and above. We do not knowingly collect information from any minor. We verify age at the time of account registration, and additional identity verification may be requested in suspicious cases.
If we become aware that a minor's information has been collected inadvertently, we will delete that information immediately and close the associated account. If a parent or guardian believes their child's information has been collected, please notify us immediately.
International Data Transfers
lu89's operations may extend across multiple countries. Your information may be processed or stored outside your country. In such cases, we ensure that international data protection standards are followed and that your information receives equal or greater protection.
For international transfers, we provide appropriate contractual safeguards and comply with applicable legal frameworks.
Responsible Gaming and Data Use
lu89 is deeply committed to responsible gaming. To this end, we analyse information about your gaming behaviour in order to:
- Identify potentially problematic gaming behaviour.
- Offer the option to set self-exclusion and limits.
- Provide information about support resources when needed.
To learn more about responsible gaming, visit our Responsible Gaming page.
Third-Party Links
The lu89 platform does not contain any external third-party links. However, if you visit other websites, those sites' own privacy policies will apply, and lu89 is not responsible for their data collection practices.
Policy Changes
lu89 may update this privacy policy from time to time due to service changes, legal obligations, or other reasons. For significant changes, we will:
- Display a notice on the platform.
- Notify you at your registered email address.
- State the date of the latest revision at the top of the policy.
Continued use of the service after changes indicates that you have accepted the revised policy. If you do not agree with any change, you have the right to close your account.
Contact Us
If you have any questions, feedback, or data-related requests regarding this privacy policy, please contact us:
Our support team provides assistance in both Bengali and English. We will endeavour to respond to your request within a reasonable time.
For more information, visit: Terms and Conditions • Responsible Gaming • About Us • FAQ