Frequently Asked Questions
Answers to all your questions about lu89
From creating an account to deposits, security, and playing on mobile — find detailed answers to the most frequently asked questions about lu89 all in one place.
This FAQ page was created to answer the questions that come up when using lu89. A total of 25 questions and answers are organized across five sections — opening an account and logging in, identity verification, the mobile gaming experience, the deposit process, and security information. If you can't find the answer to your question here, contact us via our 24/7 live chat or email.
Section 01 Account & Login
Opening an account at lu89 is straightforward. Go to the lu89 login page, select the registration option, and fill in the form with your name, mobile number, and a password of your choice. A verification code will be sent to your mobile number — enter it and your account will be activated. Only one account per player is allowed.
No, only one account per player is allowed at lu89. Creating multiple accounts for the same person or household goes against our policy, and if detected, the accounts involved may be suspended. If you have any issues, contact us directly via live chat.
Yes, you can log in to lu89 from any device using your registered mobile number and password. For security purposes, there may be an extra verification step the first time you log in from a new device. Confirm your identity using the code sent to your registered number.
Use the "Forgot Password" option on the login page. Enter your registered mobile number and a reset code will be sent to you. Once you enter the code correctly, set a new password. If you no longer have access to your mobile number, contact the lu89 support team via live chat.
After logging in, you can update your profile information from account settings. Keep in mind that changing a name that has already been verified may require submitting additional identity documents. For changes to your mobile number, please get assistance from the support team.
Section 02 Account Verification
Identity verification is mandatory for financial transactions at lu89. If the name on your lu89 account does not match the name on your bKash, Nagad, Rocket, or bank account, withdrawal requests cannot be processed. This is an important step in preventing fraud.
Identity verification (KYC) keeps your account protected from unauthorized access and ensures transparency in financial transactions. lu89 is committed to protecting all players' information as a safe and reliable platform. Once verification is complete, your account limits may increase.
If the documents you submitted are rejected, the reason is usually communicated via email or notification. Common issues include blurry images or a name mismatch. Reapply with correct, clearly readable documents or report the matter to [email protected].
Verification is typically requested before your first withdrawal or when withdrawing above a certain amount. It may also be required at any time if unusual activity is detected on your account or for security reasons.
A National ID card (NID) is the preferred document. A passport or birth registration certificate may also be used as an alternative. The document must be clearly readable and not expired. If needed, submit photos of both the front and back.
Section 03 Playing on Mobile
Yes, lu89 is fully mobile browser-friendly. The site runs well on any modern browser on your phone (Chrome, Firefox, Samsung Internet) without installing a separate app. All games, deposit, and withdrawal features are fully usable on mobile.
lu89 works properly on smartphones and tablets running both Android and iOS. Good performance is available on all devices, from standard mid-range Android phones to iPhones. Keep your browser and operating system updated for the best experience.
If a page is loading slowly, first clear your browser's cache and cookies. In Chrome, go to Settings → Privacy and Security → Clear Browsing Data. Then reload the page. If your internet connection is weak, switch to Wi-Fi or a better mobile data connection.
Yes. Open the lu89 site in Chrome, tap the menu button, and select "Add to Home Screen". From then on you can open lu89 directly from your home screen — just like an app. The same can be done in Safari on iOS using the share button.
Section 04 Deposit Questions
lu89 does not charge any deposit fees of its own. However, when using bKash, Nagad, or Rocket, the respective mobile banking provider's own service charges may apply — this is outside lu89's control. The bank's own fees may also apply for bank transfers.
Go to the cashier section of lu89 and select Nagad as the deposit method. The specified amount and lu89's Nagad number will be shown on screen. Send money from your Nagad app and make sure to use the reference code provided. The minimum deposit amount is ৳200.
Deposits are usually reflected within a few minutes. If it has not arrived after 15–20 minutes, send the transaction reference number and a screenshot to live chat or to [email protected]. If the reference code was not used, the deposit may be delayed — so make sure to use the correct reference every time.
There are four deposit methods at lu89: bKash, Nagad, Rocket, and bank transfer (including major banks such as Sonali Bank, Agrani Bank, and Dutch-Bangla Bank). The minimum deposit amount is ৳200 for all methods. Mobile banking methods are more commonly used for reliable and fast deposits.
Yes, bKash is a supported deposit method at lu89. Select bKash from the cashier, enter the amount, and send money from your bKash app to the number provided. Once the transaction is complete, keep the reference code and transaction ID safely — you may need them later.
Section 05 Security & Privacy
Yes, lu89 keeps all your information secure through SSL (Secure Socket Layer) encryption. This means your login details, personal information, and transaction data are exchanged over encrypted channels, and no third party can read them. You can find more details on our privacy policy page.
A strong password should be at least 8–12 characters long and ideally include a mix of uppercase letters, lowercase letters, numbers, and special characters. Do not use your name, date of birth, or easily guessable information as a password, and do not use your lu89 password on any other site.
No lu89 staff member will ever ask for your OTP, bKash PIN, Nagad PIN, or password. If someone identifies themselves as a lu89 representative and asks for this information, it is an attempt at fraud. Do not share this information with anyone and notify the support team immediately.
If you notice suspicious activity on your account — such as an unfamiliar login or unknown transaction — change your password immediately. Then report the matter to lu89's live chat or to [email protected]. Our support team is available 24 hours a day, 7 days a week to respond quickly.
lu89 never sells your personal information or shares it with unauthorized third parties. Minimal information may be shared only with trusted partners for necessary operations such as payment processing and identity verification. Read our privacy policy for more details.
More questions? We're ready to help
If you don't find your answer in the FAQ, our support team is available 7 days a week, 24 hours a day to assist you in both Bengali and English.
Live Chat Support
Log in to the site and speak directly via live chat at any time. This is the fastest way to get a resolution.
Email Support
For detailed issues, write to us at: [email protected] — we try to respond promptly.